TOC Network Engineer, Cingularity

Apply locations: London - Hanbury St

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: JR26033

Who We Are:

At IMG, our Studios business uses content and technology to power the world's passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball, and Major League Soccer. We have built Europe's best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world's best sporting coverage. Our facilities include four broadcast studios, fifty edit suites, and a multitude of radio, podcast, dubbing, and VFX facilities, with specialisms in remote production and carbon reduction through our Green to Screen initiative. We cover live coverage, archive, highlights, social media, branded content, and feature films, providing audiences with front-row access to top sports.

Who We Are:

Cingularity is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. Our focus on quality, performance, and network resilience allows us to deliver services for companies including Amazon Prime, Warner Brothers Discovery, and ATP Media. We were acquired by IMG Media in September 2022 to support IMG’s remote production evolution towards a hybrid model of fibre, satellite, cloud, and IP.

We seek a Dedicated TOC Network Engineer to provide expert technical support, monitoring, and operational management for a major British football league contract, utilizing Cingularity's global network and IP platforms. Based at IMG Studios, Stockley Park, this role is essential for ensuring high-availability delivery of live content, including world feeds, matchday feeds, and related services, to global broadcasters during live matches. The role involves working within a 24/7 Technical Operations Centre (TOC), becoming a subject matter expert on the deployed network, video, and monitoring technologies. These fixed-term roles require a blend of network and broadcast engineering expertise, attention to detail, and the ability to perform under the pressures of live sports broadcasting.

Please Note:

• The position is a 12-month fixed-term contract (with standard benefits)
• Primary office location: 28 Hanbury Street, London, E1 6QR

What You'll Do:

Technical Operations & Monitoring

• Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring, and check-out procedures.
• Perform continuous, expert-level monitoring and proactive management across network, video, and system domains, including:

Network:

• Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using systems like Nimbra Vision and Zabbix.
• Configure, monitor, and troubleshoot IP transport streams (IP RTP, ST 2022-7, SRT) and network routing/switching (Arista, OSPF, BGP).

Video:

• Monitor client video quality using Multiviewers and probes (TAG MCM/MCS, Bridgetech VB330).
• Manage configuration, operation, and troubleshooting of core video encoders (Mediakind, Appear, NetInsight MSR).

Systems:

• Monitor server and OS health (Linux, Windows) via Zabbix and Grafana.
• Respond to system alerts and troubleshoot as needed.

• Provide customer support via phone, email, and talkback, addressing service issues and collaborating with partners and suppliers.

• Proactively identify and resolve issues to prevent service impact.

• Complete provisioning of new services, including occasional-use services.

Incident Management & Resolution:

• Resolve service issues impacting the contract, from investigation to resolution, minimizing impact.
• Log, analyze, and report incidents, including root cause analysis.
• Participate in post-incident reviews to improve processes.
• Help develop incident management and disaster recovery plans.

Process, Documentation & Improvement:

• Review and document TOC workflows and procedures, especially technology-specific processes.
• Maintain accurate network, service, and incident documentation.
• Follow change management protocols for service modifications.
• Assist with system upgrades, patches, and security hardening.
• Evaluate new technologies to enhance TOC capabilities.

Team Contribution:

• Participate in team rotas for match day coverage and support.
• Foster a culture of high performance, collaboration, and continuous learning.
• Evaluate new tools and systems to improve operations.

Required Strengths:

• Experience as a Network or Broadcast Engineer in live broadcast/media environments.
• Knowledge of broadcast workflows, especially live sports.
• Hands-on experience with IP networking protocols (TCP/IP, UDP, RTP, Multicast, ST 2022-7, SRT).
• Experience configuring/troubleshooting network equipment (Cisco, Arista, Net Insight).
• Experience with professional video encoders (Mediakind, Appear).
• Familiarity with video monitoring tools (TAG, Bridgetech).
• Knowledge of system monitoring tools (Zabbix, Grafana, Nagios).
• Proficiency with Office 365 or G-Suite and advanced Excel/Sheets skills.
• Excellent communication and customer service skills.
• Attention to detail and ability to work under pressure.
• Strong analytical and problem-solving skills across network, video, and systems.
• Ability to develop and follow operational processes to high standards.
• Self-motivated, organized, and flexible for unsociable hours.

Advantageous Skills:

• Experience with Net Insight Nimbra MSR/DTM, Arista EOS, Techex TX Edge platforms.
• Hands-on experience with Mediakind, Appear encoders, TAG probes, Bridgetech VB330.
• Knowledge of routing protocols (OSPF, BGP).
• Understanding of video/audio encoding (MPEG-4 AVC, HEVC) and stream analysis.
• Experience with fibre optics deployments and troubleshooting.
• Proficiency in Windows, Linux, and MacOS.
• Experience with booking/automation systems (MediaPulse).

Our Vision & Values:

Vision: Power the World’s Passion for Sport.

Mission: Be Vital. Work as one.

Values:

• We are BOLD and not afraid to take risks.
• We are PASSIONATE and proud of our legacy.
• We are DYNAMIC and constantly evolving.
• We are AUTHENTIC and human.
• We are UNITED in our pursuit of excellence.

Benefits:

• Income protection, Life insurance, Private medical insurance, Virtual GP, Pension contribution, 23 days holiday + bank holidays, Dental insurance, Green car scheme, Season ticket loan, Cycle to work scheme, Subsidized office canteen, Free breakfast, Eye Care, Wellness events, Employee Assistance Programme, Critical Illness cover, Financial Wellbeing, Health Cash Plan, Subsidized gym memberships, Health Screening, Will Writing, and more.

The Process:

We appreciate your interest in IMG. Applications are reviewed, and shortlisted candidates will be contacted. Due to volume, not all will receive individual responses. The process includes:

• Tele/Virtual interview with talent acquisition
• First stage interview (virtual/in person)
• Second stage interview

Additional note: Python scripting experience for automation or monitoring is a plus.