Overview Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions. Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies. Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution. Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal. Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's). Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience. Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery. Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency. Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR). Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels. Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service. Qualifications

Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics, engineering, IT, or scientific qualification. Full UK Driving Licence Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training.

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