Trainee Field Service Engineer, Edinburgh

Trainee Field Service Engineer

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ABOUT USWith 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.\n\nAs an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.\n\nOur core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting and inclusion.\n\nOur culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them.

We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.\n\nAt Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated.

We draw on the richness of our —across , , , expression, , sexual , disabilities, religion, and beliefs—because we know that our collective strength lies in our . Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.\n\nPlease take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.\n\nJOB DETAILSWe are looking for a motivated and technically minded individual to join our Engineering team as a Trainee Field Service Engineer. You will become one of Apogee’s front-line representatives, learning to support and maintain devices across client sites, ensuring we deliver exceptional service every time.\n\nYou will receive full training and coaching – including a dedicated induction programme in Lincoln (with all travel and accommodation expenses covered) – to give you the skills and confidence to succeed.\n\nThis role will pay minimum wage + bonus scheme + car and will offer progression in the future\n\nWhat You Will Be Doing\n During your training and beyond, you will learn how to:\n\nRespond to customer service requests for the repair of business equipment\n\nMonitor devices proactively for faults and consumable requirements\n\nDiagnose and resolve faults through cleaning, adjustment or part replacement\n\nCarry out preventative maintenance and installations\n\nUse Apogee and client systems to record activity and report on progress\n\nLiaise with customers and our internal teams to maximise satisfaction\n\nManage onsite stock of spare parts and consumables effectively\n\nProvide guidance to customers on how to get the most from their equipment\n\nA typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.\n\nSKILLS AND EXPERIENCE REQUIREDWe are looking for someone who is:\n\nIT savvy, with either a technical qualification or some technical experience\n\nA confident communicator, professional and courteous with customers\n\nA logical problem solver who can follow procedures and think ahead\n\nAble to work under pressure, multitask and manage time effectively\n\nSelf -motivated, flexible and eager to learn new skills\n\nYou should also share our values – bringing passion to your work, respecting others, acting with integrity, and embracing and change.\n\nBENEFITS\nFlexible working options\n33 days holiday including bank holidays\nHoliday purchase scheme\nEnhanced family friendly benefits (maternity, adoption, paternity and IVF)\n2 paid days off per year for voluntary work to support our local communities\nStaff Reward Scheme\nPension scheme\nLife assurance 4 x salary\nSponsorship for professional development and memberships\nEmployee Assistance Programme, including access to a virtual GP and financial wellbeing support\nMental health first aider support programme\nCycle2work scheme\nDiscounted Gym Membership\nEye care voucher scheme\nFree flu vaccinations\nEmployee social events and recognition activities throughout the year\nHP Employee discount programmes\nMobile phone discounts\n\nApogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.

We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.\n\nIf you have a or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on

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Location:: Edinburgh
Job Type:: FullTime

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