Overview

Varied real-world problem-solving for a highly technical software company. Do you enjoy the problem-solving aspects of software engineering but are looking for something more people focused? Does the usual progression of becoming a line manager send shivers down your spine? Then this troubleshooting role might be for you!

This engineering company produces highly technical software that integrates with a great variety of hardware providing enhancements to both the hardware's capabilities and its user interface. Both the variety in hardware and the depth of features inevitably lead to thorny problems that have to be tracked down, understood, and solved. In this role you will work closely with both customer engineers and the internal software team to do just this.

Responsibilities

• Perform varied real-world problem solving for highly technical software that interfaces with hardware.
• Collaborate with customer engineers and the internal software team to track down, understand, and solve thorny problems.
• Apply a software engineering background to navigate large codebases and communicate complex topics.
• Engage with a diverse customer base worldwide; travel to visit customers inside the UK and abroad as needed (likely a few days per month).
• Work with a small team of troubleshooting engineers and leverage available support from teammates; be proactive in learning domain knowledge.

Qualifications

• Software engineering background is a must; exact technologies and sectors are less important.
• Ability to solve complex software problems, navigate large codebases, and communicate complex topics clearly.
• Willingness to learn domain knowledge in a highly technical, niche area.
• Ability to work remotely via email and video calls; no requirement for out-of-hours work.

Benefits & Environment

You will be joining a profitable and independent company, which treats employees as adults and provides independence to work in a way that suits them. You will be rewarded financially with a very good salary, bonus scheme, and pension package.

How to Apply

Please apply (quoting ref: CV27468) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate. For enquiries call (phone number removed) or email your CV. We will always ask before forwarding your CV.