Overview

End Date: Sunday 21 September 2025

Salary Range: £35,340 - £37,200

We support flexible working – flexible working options available.

Role

Job Title: Desktop Support Engineer

Location: Watford

Hours: Full-time, onsite at Watford office (5 days per week)

Summary: Based in Watford. This role is office based on-site at our Watford site and supports and improves the office infrastructure and office desktop support.

What You’ll Do

• Maintain and support Windows and macOS desktops, troubleshoot user issues, and manage user accounts (Active Directory, 3rd party systems such as Salesforce and NetSuite).
• Set up and administer 2-factor authentication (DUO), provide printer and email support (patching for desktops/laptops).
• Provide networking support including VPN access and office Wi-Fi troubleshooting.
• Support the telephony system, call centre software, IVR setup, and mobile devices (Android and iOS).
• Support office backup routines and the CCTV/entry system (fob and biometrics).

What You’ll Need

• Can-do attitude with excellent communication, teamwork, and independent working capabilities.
• Desktop support experience (Windows and Macs) and experience with MS Office, account lifecycle management, and identity/access management.
• Experience with VPN and office networking, printer support, and end-user assistance.
• Experience with IT service tools and security, including DUO, Active Directory, and related systems.

Nice to Have / Useful Experience

• Previous desktop support or IT-related role.
• Experience with Five9, Endpoint Central, Salesforce, Mimecast, Meraki, Office 365, and related technologies.

About Working For Us

We’re inclusive and celebrate diversity in all forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident and welcome reasonable adjustments in recruitment processes.

Benefits

• Generous pension contribution up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Wellbeing initiatives and parental leave policies
• 24 days’ holiday plus bank holidays

If you’re excited by becoming part of our team, get in touch. We’d love to hear from you.

About Lloyds Banking Group

We’re focused on helping Britain prosper, shaping the financial services of the future, and offering opportunities to learn and grow. We keep your data safe and will only request confidential or sensitive information after formal interview invitation or offer acceptance, as part of background checks. We’re committed to a values-led culture and an inclusive workplace.