Overview

Purpose of the Role: To carry out planned preventative maintenance (PPM) and reactive repairs to building services, ensuring all work is completed to the satisfaction of the client.

Responsibilities

• Maintenance & Repairs: Complete all planned and reactive maintenance tasks on schedule.


• Reporting: Produce clear and concise written reports and time sheets promptly.


• Defect Identification: Identify defects and provide parts lists and estimated timescales to the Building Services Contract Manager.


• Emergency Callouts: Attend site for reactive tasks and emergency callouts as instructed by the helpdesk team.


• Professionalism: Maintain a professional image at all times.


• Client Relations: Establish and maintain positive working relationships with clients and colleagues.


• Health & Safety: Ensure a safe and healthy working environment, adhering to all Health & Safety regulations.

Accountabilities

• Adhere to company policies on Health & Safety, Environmental Health, and COSHH regulations.


• Ensure compliance with current government legislation and company standards.


• Regularly communicate with supervisory and management staff and specialist subcontractors to maintain service standards.


• Report to the Building Services Contract Manager.


• No direct reporting staff or budgetary responsibility.

Mechanical & Qualifications

• Mechanical Systems Knowledge: Strong background in mechanical building systems maintenance.


• Education: Good basic education with strong written and spoken English and basic mathematical skills.


• Communication: Ability to interact with people at all levels effectively.


• Team Player: Flexible and adaptable approach, able to collaborate with colleagues.


• Health & Safety: Sound understanding of Health & Safety regulations, environmental impacts, and risk assessments.


• Reporting: Capable of providing detailed and summarised reports on operational activities.


• Qualifications: Hold a recognised mechanical services qualification.

Character & Attributes

• Resilient Under Pressure: Able to work effectively under pressure.


• Height Work: Comfortable working at heights.


• Customer-Focused: Committed to delivering excellent customer service.


• Flexible: Willingness to work overtime (including a minimum of two weekends per month) and participate in a call-out rota.


• Driving Licence: Must hold a full UK driving licence.

Essential Experience

• PPM & Reactive Maintenance: Proven experience working to Planned Preventative and Reactive Maintenance regimes.


• Fault Finding: Proficiency in diagnosing and repairing control circuits.


• Lone Working: Familiarity with lone working requirements.


• Compliance: Ability to adhere to all required regulations.

Desirable Experience

• Building Management Systems (BMS): Experience working with BMS.


• RAMS: RAMS training (Risk Assessment and Method Statement).


• Multi-Discipline Work: Willingness and ability to work outside core discipline when required.

Personal Specification: Education & Experience

• Knowledge of delivering statutory maintenance obligations.


• Experience in a service and performance-driven environment.


• Strong understanding of employee legislation, safety, health, and environmental regulations.


• IT Literate: Proficient in CAFM systems, MS Office, and Project.


• Clear and professional communication skills, both written and verbal.


• Membership with a relevant professional body is desirable.


• Clean, current driving licence.

Aptitudes & Character

• High Standards: Consistently maintains attention to detail and quality of delivery.


• Customer Satisfaction: Focused on enhancing customer satisfaction.


• Proactive & Solution-Oriented: Challenges complacency and strives for improvement.


• Self-Motivated: Dedicated to achieving excellence with a high degree of self-motivation.


• Organised & Efficient: Capable of prioritising and delivering under pressure.


• Ownership: Takes responsibility and delivers work to deadlines.