Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities

Functional Support

* Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions

* Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments

* Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)

* Ensure accuracy of tax rates, exemptions, and tax determinations

* Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex

* Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes

* Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy

* Receive, analyze, and prioritize related support tickets

* Provide timely solutions to users

* Document resolution steps and knowledge base articles

* Support system upgrades and patches

* Monitor system performances and recommend improvements

Required Qualifications

* Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST...