Overview

Voice and Unified Communications Engineer. We are seeking a highly skilled Unified Communications Engineer to manage, support, and enhance our communication platforms and systems. The role requires weekly onsite work in London and expertise across various UC technologies, including CUCM, Legacy Voice (PSTN) and MS Teams. The ideal candidate will have a strong technical background and the ability to collaborate with cross-functional teams to ensure optimal operation and user experience.

Responsibilities

• Design, configure, and support UC environment, ensuring high availability and performance.
• Ensure secure and efficient communication across UC platforms.
• Oversee the configuration, maintenance, and troubleshooting of Voice & UC Solutions.
• Manage and support MS Teams, ensuring reliable communication for trading environments.
• Monitor system performance and resolve any technical issues.
• Collaborate with business to align systems with user requirements.
• High degree of documentation skills, for creating and maintaining design and operational documentation, Change documentation, Runbooks, Test plans and any other operational documentation as required.
• Operate within an Agile environment.

Qualifications / Experience

• Experience across UC technologies including CUCM, Legacy Voice (PSTN) and MS Teams.
• Ability to work weekly onsite in London.
• Strong technical background with the ability to collaborate with cross-functional teams.
• Excellent documentation skills and ability to create/runbooks, test plans, and operational documentation.
• Familiarity with Agile environments.

Context & Values

Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive. We are looking for people who live and breathe these qualities in supporting service users, carers, and colleagues.

This advert closes on Wednesday 1 Oct 2025.