Department: Warranty
Location: Croydon - Hybrid
Salary: £33,021.15
Bonus: £1,545 performance bonus

The Role:
In this role, you will be responsible for handling Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will be in direct communication with our client's retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will have the responsibility to approve or decline claims based on the information received and the terms of the warranty policy. You'll respond to inbound and outbound calls from retailers, customers, and internal teams to provide expert technical support and ensure smooth claim management.

You will ensure a professional and proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, while working collaboratively to achieve Allianz Partners' Vision and Mission.

Hours:
37.5 hours per week, covering shifts between 9 am and 5:30 pm, Monday to Friday.

Responsibilities:

• Ensure the warranty claim is valid and meets the terms and conditions of the Approved Used Warranty programme.

• Use your exceptional customer service skills to manage claims proactively, ensuring timely and cost-effective customer service.

• Monitor claims to ensure services are delivered on time and customers are kept fully informed.

• Handle all incoming calls in a polite, efficient, and proactive manner.

• Ensure retailers adhere to agreed claims procedures and self-authority claim limits.

• Identify and initiate potential recoveries from third parties.

• Apply product and technical knowledge effectively and maintain up-to-date knowledge of the automotive brands represented.

• Share product or technical updates and issues with your colleagues.

• Handle regulated complaints within FCA complaint guidelines.

• Manage complaints within your authority limits and provide objective reports when required.

About You:

• Strong understanding of motor vehicle technology and technical qualifications equivalent to City and Guilds Motor Vehicle Technician.

• Solid knowledge of motor vehicle warranty and sound technical knowledge.

• Proficient in Microsoft Office and comfortable with online systems.

• Excellent communication skills, both verbal and written (emails/correspondence).

• Confident interpersonal skills with the ability to engage effectively with retailers, clients, and customers.

• Previous experience in a warranty department is an advantage.

• Educated to GCSE level or equivalent, including English and Maths.

Staff Benefits:

• Training: Comprehensive training and development opportunities, ensuring continuous learning.

• Pension Scheme: We contribute towards your future through a company pension scheme.

• Private Medical Cover: Available after 12 months of service.

• Annual Leave: Competitive leave entitlement with additional days for long service.

• Flu Vaccination & Eye Care Vouchers: Annual benefits to keep you healthy.

• Discounts: Access to discounts on Allianz products and high street/online retailers.

• Performance Bonus: A company-wide bonus scheme based on performance.

• Roadside Assistance: Free after 6 months of probation.

• Interest-Free Season Ticket Loan: Available after probation.

• Corporate Social Responsibility: Paid volunteering days after 12 months of service.

• Employee Assistance Programme (EAP): Available from day one, offering confidential 24/7 helpline and support for mental health, legal advice, and more.

If you share our values and are ready to continue your professional development, we encourage you to apply.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.