Overview

Windows 11 Infrastructure Refresh Engineers x 4

6 month initial contracts • Onsite near Reading • 250 to 270 per day • Inside IR35 • SC Cleared roles

Key Skills

• Windows 11
• Sound MS Infrastructure background
• SC Cleared

Job Spec

The contractor will provide tech refresh services for MS Surface Pro, Windows 11 tech refresh of approximately 5000 devices. Day-to-day activities will include Windows 11 Microsoft Surface Pro hardware and software refresh.

Candidate will need strong interpersonal skills, organisation, excellent written and verbal communication as well as sound IT knowledge comprising hardware and software technologies in particular MS Surface Pro devices, various Windows operating systems particularly Windows 10 and 11 versions. Understanding and previous exposure to ServiceNow is desirable.

Primary role requirements

• Use of Booking Tool (ServiceNow) to confirm user and time slot
• Confirm with user on their upgrade preference (Onsite or Remote)
• MS Surface Device - Unlock the BIOS Boot configuration Lock setting
• Boot User Device
• Set up user login
• Capture all installed applications, peripherals, and all AD groups memberships
• Perform system health check (Disk Space & System Errors)
• Clean up disk where possible (Free up space - 70GB)
• Where possible disable OneDrive sync (for further disk space)
• Assess if the device Windows 11 is upgradable (HDD Size)
• Shut down device and hand to user to perform Windows 11 upgrade at their convenience

• Apply in place Windows 11 upgrade in the clinic
• If device is not Windows 11 capable - rebuild / replace
• If replaced, apply new Windows 11 build
• Once built install applications, peripherals & add to relevant AD groups
• Apply Windows and Office updates where applicable
• Get user to log into the new / rebuilt device
• Test Ozone WIFI
• Test 4G WIFI
• Update user records / Inventory
• Hand new device to user

Mandatory Knowledge

• Some AD experience (Adding objects groups)
• Windows 10 & 11 Knowledge (OneDrive, System logs)
• Troubleshooting knowledge with device and applications
• Windows Administration (HDD cleanup)
• Some SCCM TS building knowledge