Overview1st Line Support Engineer - Office 365, VIP, Field, M365, Windows, Azure, Active Directory, Hybrid (Hatfield/London)This is a fantastic 1st Line Support Engineer opportunity to join a leading tech company.The role is Hybrid, with a mixture of time in the Hatfield office, working from home and visiting other offices around the London area. Due to the nature of some locations a driving license and car are essential.ResponsibilitiesAs 1st Line Support Engineer you will be working in Windows and MS365 environments with in-depth knowledge of Windows 11, 10 and 7, as well as Microsoft Office 365 being essential. You should have experience with M365, Active Directory and routine familiarity with laptops and mobile devices, and some exposure to Azure. Desirable but not essential is experience with firewalls, security, Active Directory, migrations, SCCM or SQL Server. You will be responsible for engaging with 3rd party and internal stakeholders and providing white glove VIP support, both in person and remote, with excellent communication skills. Solid experience handling a high volume of tickets/support requests is essential.Qualifications & SkillsVIP SupportCommutable to Hatfield/ Greater London areaDriving license and carExtensive Windows (7, 10, 11) knowledgeOffice 365Active DirectorySome AzureExcellent client facing skillsDesirableMicrosoft certificationsSCCMMigrationsConsulting / Agency / MSPThis is an exceptional First Line Support Engineer opportunity to work with a leading company, with exciting projects, career progression and a great package on offer.Key skills1st Line Support Engineer - Office 365, VIP, Field, Windows, Azure, First Line, VIPs, Desktop, Laptop, Travel, WFH, Field Engineer, Active Directory, White glove, Hybrid (Hatfield/London)PLEASE READ BEFORE APPLYINGPlease ensure your location is clear on your CV/application. As the role requires time in the Hatfield & Greater London area (which day can vary at short notice) - location is a factor, applications without location may be rejected.PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS. Due to high volume we cannot discuss individual applications; one of our Consultants will contact you if your application is suitable. #J-18808-Ljbffr