1st Line Support Engineer, London

1st Line Support Engineer

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1st Line Support Engineer | London | Full Time | £25,000–£30,000 (DOE)

Do you thrive on solving IT challenges and delivering exceptional customer support? If so, this could be the perfect next step in your career!

Our client is a leading provider of IT, Cloud, and Unified Communications solutions, supporting a diverse range of businesses. Located in the heart of London, they are proud to be only moments away from their clients, offering a vibrant and dynamic work environment.

They’re looking for a motivated and enthusiastic 1st Line Support Engineer to join their growing service desk team. You’ll be passionate about technology, customer-focused, and eager to develop your skills in a fast-paced environment.

Are you the right person for the job?

1st Line IT Support or similar experience (MSP experience a plus)
Strong communication and problem-solving skills
Knowledge of Microsoft technologies (O365, Windows, Active Directory, Azure AD, Outlook)
Understanding of basic networking principles
A proactive and positive attitude toward learning and teamwork
Relevant IT certifications (CompTIA A+, ITIL Foundation, Microsoft) – desirable but not essential

What will your role look like?

As the first point of contact for clients, you’ll provide first-class technical support and ensure their IT systems run smoothly.

You will:

Log, manage, and resolve technical issues quickly and efficiently
Diagnose hardware, software, and network issues
Escalate complex problems to higher-level support teams when needed
Set up and configure new devices, user accounts, and applications
Perform routine maintenance, monitoring, and updates
Communicate clearly with clients, keeping them informed every step of the way
Follow ITIL best practices and contribute to continuous improvement

What can you expect in return?

Competitive salary of £25,000–£30,000 (depending on experience)
Ongoing training, professional development, and career progression opportunities
Exposure to the latest technologies and a variety of client environments
A supportive and collaborative team culture
Company events and social activities
Retail discounts
Cycle to work scheme
Pension scheme

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

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Location:: London
Job Type:: FullTime

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