This range is provided by RedRock Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Position

Client Delivery Lead – 2nd Line Network Engineer

A leading and pioneering IT Service Provider who deliver intricate solutions across Cloud, Connectivity, Communications & Cyber Security is looking for a 2nd Line Network Engineer to join them. This is a forward-thinking technology firm that values creativity, ownership, and professional development.

As a 2nd Line Network Engineer working a 24/7 rotating shift pattern (2 days on, 2 nights on, 4 days off), you’ll be at the heart of maintaining and supporting complex customer networks, ensuring issues are resolved swiftly and efficiently.

Responsibilities

• Troubleshooting and resolving customer networking issues across a wide technical landscape
• Managing incidents and service requests through to completion
• Creating and maintaining technical documentation and diagrams
• Supporting project delivery teams with the deployment of new solutions
• Communicating effectively with clients via phone, email, and ticketing systems

Requirements

• Working knowledge of switching and routing technologies (CCNA or JNCIS level)
• Familiarity with protocols such as BGP, OSPF, STP, EIGRP etc
• Experience with vendors such as Cisco, Juniper, Palo Alto, Fortinet, and Meraki

Additional details

Hybrid role – 2 days on site per shift rota.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting