Overview

Bechtle are Europe\'s leading IT solution as service provider.

Responsibilities

• Provide 2nd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers
• Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
• Provide occasional support of managed services operations, including involvement of weekend tasks
• Provide assistance to service team for technical design, implementation and support of customer incidents and projects
• Undertake customer audits and create appropriate documentation
• Create and maintain suitable customer infrastructure / service documentation
• Assist with the planning of internal and customer project work
• Accountable for the change control process and the upkeep of digital records
• Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
• Undertake tasks identified by service helpdesk, service team leader or technical manager
• Seek and highlight additional opportunities whilst reviewing customers infrastructures

Job Requirements

• Excellent customer communication skills
• Can work on own intuitive.
• Good written skills on job reporting and documentation.

What we offer

• Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
• Salary £30,000 - £35,000 Depending on experience
• Location - close to the centre of Northampton with a modern, up to date living space
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
• Subsidised health care/medical benefits
• Annual Leave - 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent o Progression Plan - training & mentor programme.

Experience

• Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
• Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
• Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
• Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader