Overview

TieTalent, Northampton, England, United Kingdom

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Bechtle are Europe's leading IT solution and service provider.

Responsibilities

• Provide 2nd line technical support for all customers
• Ensure customer incidents are resolved as quickly as possible (on and off-site)
• Take responsibility and exceed department Service Level Agreements
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
• Provide technical guidance to the helpdesk team and field engineers
• Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
• Provide occasional support of managed services operations, including involvement of weekend tasks
• Provide assistance to service team for technical design, implementation and support of customer incidents and projects
• Undertake customer audits and create appropriate documentation
• Create and maintain suitable customer infrastructure / service documentation
• Assist with the planning of internal and customer project work
• Accountable for the change control process and the upkeep of digital records
• Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
• Undertake tasks identified by service helpdesk, service team leader or technical manager
• Seek and highlight additional opportunities whilst reviewing customers infrastructures

Qualifications / Requirements

• Minimum 2 years’ experience in a role of supporting servers, networks, printers, PCs and applications
• Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
• Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable
• Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc
• Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable

What we offer

• Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
• Salary £30,000 - £35,000 depending on experience
• Location – close to the centre of Northampton with a modern, up-to-date living space
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
• Subsidised health care/medical benefits
• Annual Leave – 25-30 days plus Bank Holidays + optional 2 weeks unpaid. Progression plan – training & mentoring programme.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

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