2nd/3rd Line Support Engineer

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OverviewThe Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!ResponsibilitiesProvide 2nd/3rd line support across the organisation.Log and manage service requests and incidents through the ticketing system.Ensure timely resolution of technical problems, escalating when necessary.Assist in setting up and maintaining hardware, software, and network systems.Deliver excellent customer service to internal users and stakeholders.Contribute to maintaining IT documentation and knowledge base articles.Support the roll-out of new technology tools and systems within the company.Collaborate closely with other teams to ensure seamless IT operations.QualificationsExperience in providing technical support within a professional environment.Microsoft Office 365Active Directory, Azure Active DirectoryWindows 10/11Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIPFamiliarity with using ticketing systems to manage IT requests.Benefits31 days of annual leave, including bank holidays.Access to mental health first aiders and mindfulness apps.Free on-site parking and discounted rates for electric vehicle charging.My Benefits app for additional perks and discounts.An inclusive company culture and supportive HR policies. #J-18808-Ljbffr
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Location:
Thatcham, England, United Kingdom
Job Type:
FullTime

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