2nd/3rd Line Support Engineer

New Today

Overview

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.

This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!

Responsibilities

  • Provide 2nd/3rd line support across the organisation.
  • Log and manage service requests and incidents through the ticketing system.
  • Ensure timely resolution of technical problems, escalating when necessary.
  • Assist in setting up and maintaining hardware, software, and network systems.
  • Deliver excellent customer service to internal users and stakeholders.
  • Contribute to maintaining IT documentation and knowledge base articles.
  • Support the roll-out of new technology tools and systems within the company.
  • Collaborate closely with other teams to ensure seamless IT operations.

Qualifications

  • Experience in providing technical support within a professional environment.
  • Microsoft Office 365
  • Active Directory, Azure Active Directory
  • Windows 10/11
  • Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP
  • Familiarity with using ticketing systems to manage IT requests.

Benefits

  • 31 days of annual leave, including bank holidays.
  • Access to mental health first aiders and mindfulness apps.
  • Free on-site parking and discounted rates for electric vehicle charging.
  • My Benefits app for additional perks and discounts.
  • An inclusive company culture and supportive HR policies.
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Location:
Thatcham
Job Type:
FullTime
Category:
IT & Technology

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