OverviewJob Title: 3rd Line EngineerEmployer: Foot AnsteyLocation: Hybrid working from Exeter, Bristol, Southampton or PlymouthRole: 3rd Line Engineer within the Core Infrastructure and Apps (CIA) team. Full-time role with an expectation of a minimum of two office-based days per week, travel to other office locations as needed, and alignment with the Technical Lead.What you'll doProvide third line support and resolution for incidents, requests and problems within an ITIL framework for business-critical applications and productivity tools.Act as primary liaison between application vendors and internal/external support teams to ensure stable and available solutions for users.Plan and coordinate application upgrades, ensuring timely execution and mitigation of end-of-life risks within change control, with thorough testing and communications plans.Support a dynamic transformation roadmap, including migration of core business applications to cloud platforms.Provide technical input into project delivery such as server builds, application rollouts and configuration changes.Create and maintain technical documentation (designs, runbooks, workflows, knowledge articles) for 1st-3rd line support and architectural approval.Make constructive recommendations to improve platforms and processes by researching solutions and presenting options to senior stakeholders.Evaluate third-party proposals for alignment with business objectives and technical compatibility.Monitor system alerts and respond according to predefined procedures.Work with Software & Data Engineer teams to maintain data processing and data feeds between systems.Collaborate with Cyber Security to ensure alignment with patching lifecycles and vulnerability mitigation.Coordinate with Managed Services Partner on network upgrades, changes, and application packaging, testing and deployments.Identify opportunities for automation through scripting and templates; operate within an Agile sprint model.Support onboarding and upskilling of new and existing team members.What we're looking forWe are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following:Technical Expertise (essential)Proven experience in a 3rd line application support or infrastructure engineering role, ideally within a legal or professional services environment.Strong working knowledge of Microsoft Windows Server Hybrid environments and Microsoft 365, including:Entra IDMicrosoft TeamsExchange OnlineWindows 11IntuneMimecastWindows Server – Active Directory, Group Policy, IIS, PKI, NPSM365 apps (Office) – templates, add-ins and macrosHands-on experience with Microsoft Azure services, including:Azure Virtual Machines and App ServicesAzure NetworkingAzure StorageAzure MonitorAzure Security and Identity ManagementAutomation using ARM templates (desired)Logic Apps and Event Grid/Service Bus (desired)Scripting using PowerShell and Microsoft GraphSQL Server fundamentals (queries, T-SQL, stored procedures, etc.)Familiarity with Azure DevOps in an Agile delivery modelUnderstanding of Cyber Security standards (Cyber Essentials, NIST, CIS Benchmarks)Understanding of Information Security standards (ISO 27001 is desired)Industry certifications (MD-102/MS-102, AZ-104, AZ-800/AZ-801) and ITILv4 are advantageousLegal Application Knowledge (highly desired)Working knowledge of key legal applications, including iManage, Elite 3E, InTapp Time, Elite MatterSphere, Chrome River/Emburse, HighQ, Litera productsAbility to act as technical lead for these platforms, liaising with vendors and internal teams for stability, upgrades and integrationOther TechnologiesVirtual Cloud PC services (Azure Virtual Desktop, Windows 365)Power Platform awareness; Power Automate, Power Apps; Dynamics 365LogicMonitor or similar monitoring platformsSignature 365, external domain and certificate managementPrint/Scan, Physically managed services toolingCisco networking basics (DNS, DHCP, VLANs, load balancing); Cisco MerakiServiceNow, Qualys, Microsoft Defender, Microsoft PurviewInfrastructure & Vendor ManagementExperience with environments delivered via managed service providersAbility to review and challenge third-party proposals in the business interestsProblem Solving & CommunicationStrong troubleshooting and scalable solution deliveryMethodical, calm, autonomous working style with clear communication to technical and non-technical stakeholdersExcellent documentation, reporting and presentation skillsProfessional AttributesHighly organised with strong time managementDetail-oriented; committed to accuracy and qualityDedicated to continuous professional development and knowledge sharingProven track record of delivering high-quality work on timeJoin a seriously ambitious firmFoot Anstey is committed to making a difference for our people, clients and society. We offer an ambitious growth strategy, a diverse client base, a culture built on being human, entrepreneurial, inclusive and collaborative, and a focus on sustainability and giving back to communities. We provide comprehensive professional development and training.Progressive benefitsWe offer a comprehensive benefits package designed to support professional growth and wellbeing, including:Competitive salary and performance-linked bonusEnhanced parental leave policiesPrivate healthcare and wellbeing initiativesOpen, flexible working environmentMore about Life at Foot AnsteyReady to apply?To apply, click Apply Now, attach your CV and a brief note on why this role is a fit. Our team will review applications and contact you with the outcome. If invited for an interview, the process typically involves two interviews with support from our Talent Acquisition team. We accommodate reasonable adaptations or adjustments upon request. #J-18808-Ljbffr