Job Description

• Job Title: Application Support Engineer
• Location: Staines, Surrey – Hybrid, 2 days onsite
• Contract: 12-month PAYE | Inside IR35 - Paid on a weekly basis through us - Principle HR + Strong possibility of conversion to full-time
• Annual Salary: Up to £41,000 per annum
• Start Date: ASAP
• Interview Process: 2 rounds – technical and managerial

About the role

You’ll join a technical support team focused on platform-level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning, and database tables, supporting users and internal teams in identifying and resolving issues efficiently.

Key requirements

• Minimum 2 years’ experience in application or technical support
• Confident with SQL – running queries, joins, analysing data structures
• Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
• Understanding of web-based UI behaviour is a bonus
• Strong communication and problem-solving skills

This is a hands-on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.

Interested? Or know someone who fits?

Contact me directly at som@principlehr.com or Apply Now with your CV or LinkedIn profile.