ResponsibilitiesEnsure maximum uptime for multiple production systemsProvide L1/L2 application production support to users for trading, data processing, and IT operationsProvide weekend support on a rotational basis and occasional public holiday supportManage, own and frequently follow-up incidents and requests raised to the team.Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basisWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teamsWork to comply with SLA and OLAHands-on for incident management, change management and response management and writing RCA reports.Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge levelProvide support in non-office hours during emergency situations.Coordinate between product and development teams to ensure effective delivery of supporting services to the end-userRequirementsVery strong sense of self-discipline, responsibility and integrity.A strong interest in working in crypto technology and financial environments.Min 3-5 years of experience in application support with fintech backgroundVery strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.Support experience in applications on Linux environment and cloud computingKnowledge in basic linux commandsExperience in any code/scripting languagesProficient in SQL Database queries and relational database conceptsFamiliar with log traversal tools such as Sumologic or Kibana, or via linux command line.Good knowledge in formal and practical production support modelExperience with ITSM platforms like Jira, ServiceNow, etc.Excellent problem solving skill with a keen eye for detail.Excellent communication and interpersonal skills.Excellent time management ability and self organised and motivated.Preferred Technical SkillsGood understanding of the ITIL V3/4 framework is highly preferredUnderstanding of AWS / Kubernetes is a plusKnowledge of Redis and log queries is a plusExperience in automations / AI would be an advantageExperience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic CloudExperience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux SystemsBenefitsCompetitive salaryMedical insurance package with extended coverage to dependentsAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: crypto.com visa card provided upon joiningCrypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. #J-18808-Ljbffr