Overview

Customer Service Engineer - Imaging Equipment - Field based. Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence traveling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

Compensation: Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1).

What are my responsibilities?

Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.

• Ensure material parts are processed in accordance with policy
• Maintain all test equipment, tools and company property in good and working order
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met
• Maintain good communications and team working with all Managers and Colleagues
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times
• Identify any opportunities to improve efficiency and effectiveness of team processes
• Complete personal administration and company mandatory training in a timely and accurate manner
• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision
• Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

What do I need to qualify for this job?

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Customer facing skills to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and quickly gain the respect of others
• Full UK driving license

Additional Information

• Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas
• A flexible approach to travel
• Essential training will be required in our European and USA training centres
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will assist your journey and development, including field mentoring by an experienced peer and support from your regional Customer Service Manager

Being part of our team

Siemens Healthineers is a leading medical technology company with a long legacy of first-to-market technologies and product innovations. Our technologies touch millions of patients worldwide every day. We are committed to helping healthcare partners succeed in diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, and digital health and enterprise services.

Benefits

• Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to flexible benefits, from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• 24/7 employee assistance programme
• Career development via apprenticeship levy to achieve external qualifications

As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take GDPR compliance seriously. Please create a profile within our talent community and subscribe to personalized job alerts rather than sending your CV by email.

Recruitment note: Siemens Healthineers manages recruitment internally, with external support only under contract with qualified suppliers. Unsolicited candidate submissions without a current supplier contract are not eligible for fees.