Overview

Job title: Customer Service Engineer — Location: UK – Slough, Maidenhead M4 corridor.

Responsibilities

• Install, repair and maintain Malvern Panalytical’s market-leading instrumentation across the UK.


• Independently diagnose and resolve customer instrument issues, ensuring accurate and effective service.


• Deliver operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.


• Maintain high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.


• Offer remote support via PC and phone; travel extensively as needed and assist with helpdesk and training activities.


• Manage company assets — spare parts, tools, vehicle and software — in line with company guidelines.


• Continuously update product knowledge and provide feedback to improve product quality and support sales efforts.

Qualifications

• Qualifications in Electronics, Chemistry to HND, or equivalent level.


• Demonstrable experience of working on customer sites.


• Proven experience in a customer field service environment advantageous but not essential.


• Experience of working with X-Ray or laser-based scientific instrumentation is an advantage.


• Current, full UK driving licence.


• Required to travel extensively throughout the UK to service instrumentation at customer sites and may require overnight stays.

Benefits

• Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more.


• Gym discounts


• Volunteering days and more

About Us

Malvern Panalytical, Micromeritics and SciAps are part of Spectris plc. We are the toolmakers for the world\'s most innovative companies, academic institutions, and government laboratories. We are a global organization with thousands of employees, committed to delivering expert and responsive customer support. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, measuring particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers. We are part of the Spectris Group and are committed to a diverse and inclusive culture.