Overview

Customer Service Engineer - Imaging Equipment - Field based. Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art medical imaging equipment, and to address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

Salary and benefits: Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1).

Responsibilities

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
• Ensure material parts are processed in accordance with policy.
• Maintain all test equipment, tools and company property in good and working order.
• Escalate as appropriate when customer satisfaction is compromised or contractual obligations are unlikely to be met.
• Maintain good communications and teamwork with all Managers and Colleagues.
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
• Identify opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and mandatory training in a timely and accurate manner.
• When applicable, provide out-of-hours technical service support and complete mandatory weekend working provisions.
• Attend product training courses in Europe and USA to build competence in providing technical assistance and support to customers.
• Work as part of a multidisciplinary team within customer services to ensure company values are achieved.

Qualifications

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field.
• Ideally previous field service experience with fault finding on electronic or medical equipment; strong IT, Microsoft Office and Networking Infrastructure skills.
• Customer-facing skills to interface with customers, staff at all levels within Siemens Healthineers, and external partners; ability to gain respect of colleagues and customers.
• Full UK driving license.

Additional Information

• Area covered is largely but not exclusively Surrey/Hampshire/London and surrounding areas.
• Flexible approach to travel; essential training at European and USA training centres.
• Candidates can expect to spend on average 4 hours travelling each day.
• A mentoring training program will support development, with field mentoring from an experienced peer and ongoing support from the regional Customer Service Manager.

Benefits

• Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Flexible benefits including private medical insurance and financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• 24/7 employee assistance programme
• Career development via apprenticeship levy to achieve external qualifications

About Siemens Healthineers

Siemens Healthineers is a leading medical technology company with an over 170-year legacy of first-to-market technologies and product innovations. Our technologies touch millions of patients globally every day, and we are committed to helping healthcare partners succeed in diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, and digital health.

Equal Opportunity

As an equal opportunity employer, we welcome applications from individuals with disabilities.