Customer Solutions Engineer

New Yesterday

Customer Solutions Engineer Hybrid (2x per week work from home)
In this frontline technical support position, you’ll be the go-to expert for resolving quality assurance concerns and tackling hardware, software, and documentation challenges. Whether it’s delivering quick fixes, crafting clever workarounds, deploying patches, or unlocking new releases, you’ll be the one turning problems into solutions.
This is more than just support—it’s a mission-critical role that directly boosts customer satisfaction and drives continuous improvement. You’ll work closely with both internal teams and global clients, diving deep into technical issues to uncover root causes and deliver lasting resolutions.
Key Responsibilities: Serve as the primary technical contact for customer inquiries, managing cases from initial report through to resolution. Drive and manage the end-to-end process for Material Returns and Repairs (RMAs), including diagnosis, repair, and supplier coordination. Represent the Customer Support team in product development meetings, providing vital feedback from the field. Manage customer quality claims, lead root cause analysis activities (e.g., 8D reports), and implement corrective actions. Authorize and perform inspections on electronic equipment and sign off on test reports and documentation. Uphold quality standards by identifying, reporting, and halting non-conforming activities or products. Contribute to the bid preparation process by providing supportability analysis to ensure product lifecycle profitability.
What We're Looking For: A University degree in Science, Engineering, or a related technical field. Proven experience (2+ years) in a technical customer support, electronics development, or production test role. Strong knowledge of embedded computer systems architecture, electronics, and HW/SW interaction. Practical experience with the Linux operating system and command-line interface. A proven problem-solver with excellent root cause analysis skills. Outstanding verbal and written communication skills in English. Experience in a high-reliability industry (such as Aviation, Space, Defense, Industrial Automation, or Medical Devices) is a strong advantage
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Location:
Reading, Berkshire, Berkshire; South East England; England, United Kingdom
Job Type:
FullTime

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