Customer Success Engineer – FinTech / RegTech Scale-Up

We’re partnering with a high-growth technology scale-up in the FinTech / RegTech space that delivers market-leading solutions in Identity Verification (IDV), Anti-Money Laundering (AML), and Know Your Customer (KYC) compliance.

This is your chance to join at an exciting stage — small enough for you to have real impact, but established enough to offer career development, stability, and innovation at scale.

You’ll be at the intersection of customer engagement, technical problem-solving, and business growth. From ensuring customers get maximum value from the platform to spotting upsell opportunities and implementing automation, this is a role where no two days are the same.

Keywords

Keywords: Customer Success, Client Support, Technical Support, SaaS, FinTech, RegTech, KYC, AML, IDV, Data Analysis, Automation, CRM, API

Key Responsibilities

• Manage customer relationships, ensuring satisfaction and retention
• Proactively engage with clients to identify needs and upsell opportunities
• Analyse usage data to spot trends and growth potential
• Troubleshoot technical issues and implement automation solutions in CMS/support platforms
• Support Sales & Marketing with automated prospect-to-customer funnels
• Collaborate with Product, Sales, and Technical teams for a seamless customer journey

What You’ll Bring

• 2+ years in Customer Success, Technical Support, or a similar role — OR a strong desire to learn and grow in a tech scale-up
• Excellent communication and relationship-building skills
• Technical aptitude (experience with CMS, automation tools, or APIs a plus)
• Data-driven mindset with problem-solving skills
• Ability to work from our Canary Wharf office when needed

Why You’ll Love It Here

• Hybrid working model with a great London HQ
• MacBook provided
• Free access to mental health support
• Be part of a mission-led company shaping online trust

Perfect for

Perfect for: Customer Success Specialists, Technical Account Managers, SaaS Support Engineers, Client Success Managers, Customer Engagement Specialists, and recent graduates with a passion for tech.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Location: London, England, United Kingdom. Hybrid working model with a London HQ (Canary Wharf).