Overview

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An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location: Central London – 3 days in office / 2 days remote

Requirements for Customer Support Engineer

• A minimum of a 2.1 bachelor's degree from an internationally renowned university in a STEM-related discipline
• At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV)
• Basic scripting knowledge in Python or Bash is beneficial
• You really care about the customer experience and have experience to prove this (e.g., from a summer job, internship, etc.)
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• You are keen to work in a client-facing technical role (as opposed to taking the R&D route)

Responsibilities for Customer Support Engineer

• You will initially be fully trained on the machine learning platform to understand the intricacies of the product
• You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
• Manage customer issues from initial report through to resolution
• Basic troubleshooting and escalation of issues to the tech team
• Provide an excellent customer experience throughout the resolution process

What this offers

• Working for an industry-leading software company that has a strong track record of hiring and training graduates
• An exciting opportunity to forge a career in Technical Support Engineering for a fast-growing company
• A good remuneration and benefits package

Applications

If you have top academics and would like to apply, please ensure your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com.

We’re an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology, Engineering, and Customer Service

Industries

• Computer and Network Security, Software Development, Technology, Information and Media

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