Customer Support Engineer

New Yesterday

Overview Our client is a market leader in customer experience technology. This Customer Support Engineer role offers strong career development, predominately remote working with 2 days in the office during training and occasional meetings. Based in Bedford. Salary: Up to £28,000 per annum + benefits The Role
Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills
Strong technical troubleshooting experience—especially within application support or similar roles. Confident supporting unified communications or contact centre platforms. Hands-on experience with Windows Server administration. Familiarity with telephony troubleshooting, networks, and endpoint diagnostics. A background supporting a proprietary software application. Experience working with unified communications solutions. Familiar with executing common administrative tasks on Windows Server. Experienced in diagnosing telephony issues between networked endpoints. Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact nicktrussler@spectrumit.co.uk for more information. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Location:
Bedford, England, United Kingdom
Job Type:
FullTime

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