Overview

Desktop Support Engineer (12 Month FTC) role at Intercity. We’re looking for a Desktop Support Engineer to join us on a 12-month fixed-term contract, supporting customers with technical challenges and delivering outstanding service. You’ll be proactive, personable, and passionate about delivering great service.

What you’ll be doing as a Desktop Support Engineer

• Provide technical support both remotely and onsite
• Troubleshoot and resolve a wide range of IT issues
• Monitor and manage customer services proactively
• Communicate clearly and confidently with customers and colleagues
• Create and maintain knowledge base articles to improve team efficiency
• Support helpdesk operations and contribute to continuous improvement
• Collaborate with clients to understand and meet their needs
• Recommend improvements to IT services and onboarding processes
• Stay sharp by learning new skills and earning industry certifications

What you’ll bring

• 1+ year in a technical helpdesk or first-line support role
• Experience with Windows 7 & 10, Office 365, Exchange, SharePoint
• Active Directory management, hardware support, and mobile device support (iOS/Android)
• Basic networking and printer support skills
• Bonus points for experience with Windows Server features, Mac OS, and AV equipment

What we’re looking for

• A confident communicator who can explain tech clearly
• Personable, proactive, and ready to take initiative
• A team player who can work independently and manage their time well
• A passion for learning and growing in a fast-paced environment

Qualifications

• 5 GCSEs (A–C) including English, Maths & Science
• HND or equivalent IT qualification
• MCSA/MCSE and ITIL certifications (desirable)

What We Offer

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days
• Annual pay reviews
• Holiday buy scheme
• All-company bonus scheme
• Death in service cover
• Employee assistance programme
• Company pension
• Active social calendar
• A strong focus on developing our people

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that isn’t all about tech—it's about a great team delivering extraordinary results for businesses.

Our Vision Is To Be The Best Technology Partner To Work For And With. We are proud of our achievements.

• ⭐ Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star “World Class” Best Companies accreditation
• The no. 1 best telecoms company to work for
• 9th best mid-sized company in the UK to work for
• 7th best company in the West-Midlands to work for
• Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.