OverviewDesktop Support Engineer (12 Month FTC) role at Intercity. We’re looking for a Desktop Support Engineer to join us on a 12-month fixed-term contract, supporting customers with technical challenges and delivering outstanding service. You’ll be proactive, personable, and passionate about delivering great service.What you’ll be doing as a Desktop Support EngineerProvide technical support both remotely and onsiteTroubleshoot and resolve a wide range of IT issuesMonitor and manage customer services proactivelyCommunicate clearly and confidently with customers and colleaguesCreate and maintain knowledge base articles to improve team efficiencySupport helpdesk operations and contribute to continuous improvementCollaborate with clients to understand and meet their needsRecommend improvements to IT services and onboarding processesStay sharp by learning new skills and earning industry certificationsWhat you’ll bring1+ year in a technical helpdesk or first-line support roleExperience with Windows 7 & 10, Office 365, Exchange, SharePointActive Directory management, hardware support, and mobile device support (iOS/Android)Basic networking and printer support skillsBonus points for experience with Windows Server features, Mac OS, and AV equipmentWhat we’re looking forA confident communicator who can explain tech clearlyPersonable, proactive, and ready to take initiativeA team player who can work independently and manage their time wellA passion for learning and growing in a fast-paced environmentQualifications5 GCSEs (A–C) including English, Maths & ScienceHND or equivalent IT qualificationMCSA/MCSE and ITIL certifications (desirable)What We Offer33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five daysAnnual pay reviewsHoliday buy schemeAll-company bonus schemeDeath in service coverEmployee assistance programmeCompany pensionActive social calendarA strong focus on developing our peopleIntercity Technology provides reliable and secure technologies in communications, cloud, and managed services. Intercity is a technology solutions partner that isn’t all about tech—it's about a great team delivering extraordinary results for businesses.Our Vision Is To Be The Best Technology Partner To Work For And With. We are proud of our achievements.⭐ Customer Net Promoter Score of +92🏅 Gold Award Investors in People Accreditation🌟 3-star “World Class” Best Companies accreditationThe no. 1 best telecoms company to work for9th best mid-sized company in the UK to work for7th best company in the West-Midlands to work for🏆 Platinum Eco Vadis ratingWe select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. #J-18808-Ljbffr