Overview

Senior Desktop Support Engineer – Global Financial Services | London (5 Days Onsite). Our client, a leading global financial firm, is seeking a Desktop Support Engineer to join their End User Services team in London. This role focuses on hands-on desktop and user support in a fast-paced, global trading environment—covering hardware, software, and user onboarding activities for one of the firm’s largest international offices.

Responsibilities

• Provide Level 2/3 desktop and mobile device support to London-based users (150–200 staff) with global coverage and collaboration.
• Support and maintain Windows 10/11 environments, including configuration, imaging, and troubleshooting.
• Deliver VIP support with a focus on responsiveness and precision.
• Assist with new user onboarding, hardware setup, and workspace builds/breakdowns.
• Manage ticket queues and KPIs, handling 10–20 tickets per day with ownership from start to resolution.
• Contribute to project work such as Windows migration and VDI transitions
• Support AV, printers, mobile devices, and meeting room technology.
• Collaborate with infrastructure and systems teams to identify and escalate systemic issues.
• Create and maintain documentation for repeatable support processes.
• Participate in global after-hours rotations when required.

Required Experience

• Experience in desktop or end-user support, ideally within financial services or other fast-paced environments.
• Deep understanding of Windows environments, Active Directory/Azure AD, and Microsoft 365 administration.
• Hands-on experience with VDI platforms (VMware Horizon, Citrix, or Perimeter Desktop).
• Strong hardware knowledge (Lenovo, HP, Dell) and familiarity with SCCM imaging.
• Experience supporting video conferencing platforms and collaboration tools (Zoom, Teams, WebEx).
• Working knowledge of networking fundamentals and troubleshooting connectivity issues.
• Experience with ITSM tools such as ServiceNow and documentation systems such as Confluence.
• Excellent communication and interpersonal skills for VIP and executive support.

Preferred

• Exposure to financial market data applications.
• Experience measuring KPIs or contributing to team performance improvement.
• A collaborative, adaptable mindset suited for a global, cross-timezone IT organization.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Financial Services
• Investment Management