SC CLEAREDDesktop Support Engineer6 Month contract initiallyBased: Onsite in Leiston, SuffolkRate: Market rates (via Umbrella company)We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a great program of work.Key Responsibilities:Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.Managing incident queuesHandling calls with Customers, VIP user managementVendor managementResponding in a timely fashion to reactive or proactive incidentsRecording and documenting incident ticketsMonitoring Phones, emails, Microsoft Team chat for any incoming incidentsManagement of Win-10 devices (MMD - Microsoft Managed Devices)Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.Antivirus Management (Defender/McAfee)Device movement from one desk to another as per requirement/project requirement.Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collectionHelp creating any technical project documentation, reporting and manualsBuilding & deploying workstations (Laptops/Desktops) with the standard approved imageProviding Tech-Bar support for users queries/technical resolution.Hardware Asset and CDM ManagementIT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.Managing the IT kit retirement and moving the device to disposal area.Printers - providing primary support including replacing consumables.Active Directory group management, account unlocks and password resets.Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.Key Skills & Experience:Experience to troubleshoot issues on Windows 10 Operating systems.Knowledge in Installing configuring Starlink satellite network devicesExperience in configuring iPhone/iPadCreating or deleting ID's for Joiner/Leaver/Mover on Azure portalKnowledge in new Microsoft Team creation in Teams admin portalL1 Support knowledge of Application & SharePointL1 support troubleshoot office Apps.Should have effective communications skillsAbility to multitask and time management skillsShould have Customer Service experienceProven strong written and verbal communication and interpersonal skills.Self-motivated and willingness to learnProven ability to work well with technical and non-technical staff across numerous areas.Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolutionExcellent problem solving and Root Cause Analysis skillsProficiency in understanding, analysing and defining corrective actions any tickets raised by usersUnderstanding of virtualization and environments ability to understand Intune administrationKnowledge on supporting conference room devicesKnowledge on managing cloud printingManaging asset inventory.Desktop support experience on Microsoft Managed desktop environmentITIL certifications or process knowledgeThis is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.Complete this short form & submit your CV then we will do the rest. #J-18808-Ljbffr