Desktop Support Engineer

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OverviewENSEK is a technology business operating in the global energy sector. We provide energy supplier software that is a significant step change from legacy systems, offering lower total cost of ownership without sacrificing customer service or standards. Our people are our superpower and help us deliver excellence for our clients.RoleDesktop Support Engineer. You will be responsible for supporting colleagues across the company both remotely and onsite to resolve a breadth of IT-related challenges. This includes hardware and physical network support and the improvement of desktop-related processes across the organisation. The role is office-based and involves developing the desktop function, documenting processes and procedures, and contributing to team excellence.Key ResponsibilitiesProvide customer-focused support to colleagues, debugging complex issues and supporting a self-service approachSupport the office throughout the week, ensuring working equipment and a high-quality office environmentDocument Standard Operating Procedures for knowledge sharing and contribute to team developmentAssist with ordering IT equipment and manage associated assetsSupport security operations within the business, ensuring adherence to audit requirements and supporting end-user device security featuresTechnical SkillsBackground in technical desktop skills, such as Azure administration, network management, and hardware diagnosticsAbility to support technical issues across operating systems and the physical aspects of desktop supportAdept at writing documentation to map Standard Operating Procedures for knowledge sharingAbility to adapt quickly to changing demandsSoft SkillsNatural problem solver with logical, analytical thinkingComfortable working independently and as part of a teamDesire to take pride in work and strive for excellenceWillingness to learn new skills and techniques for process/technical supportSeniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesUtilities #J-18808-Ljbffr
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Location:
Nottingham, England, United Kingdom
Job Type:
FullTime

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