Overview

In this role, you will travel to different client sites, deploying and maintaining hardware devices such as desktops, laptops, and peripherals. Your primary responsibilities will include providing hardware troubleshooting, setup, and support, ensuring that devices meet company standards and security policies. This field-based position offers variety and the opportunity to work directly with clients, providing tailored hardware solutions and ensuring a smooth end-user experience. If you are a customer-focused engineer with strong technical skills and enjoy working in different environments, this is the perfect opportunity for you.

Responsibilities

• Travel to client sites to manage the setup, deployment, and maintenance of hardware devices, including desktops, laptops, and other end-user devices.
• Provide on-site support for hardware-related incidents, troubleshooting, and resolution at multiple client locations.
• Ensure smooth deployment and configuration of hardware in a variety of client environments, ensuring alignment with company standards and security policies.
• Collaborate with clients to assess hardware needs, implement upgrades, and provide hands-on support during installations or hardware replacements.
• Manage hardware inventory, ensuring devices are properly tracked and maintained across multiple client sites.
• Ensure compliance with security protocols and company policies while working on client premises.
• Assist clients in addressing hardware lifecycle management, including procurement, warranty claims, and decommissioning.
• Perform diagnostic testing and troubleshooting on-site to resolve any hardware-related issues.
• Provide exceptional customer service and maintain strong relationships with clients through effective communication and problem-solving.
• Generate and maintain detailed reports of on-site work completed, hardware inventory, and client feedback.
• This role will be based at various sites across North Wales, and you must either hold or be willing to go through NPPV3 clearance.
• Strong understanding of hardware platforms, including desktops, laptops, and peripherals.
• Experience in field-based support and on-site hardware deployment across multiple client sites.
• Knowledge of operating systems (Windows, macOS, etc.) and hardware troubleshooting.
• Familiarity with hardware deployment and imaging tools (e.g., SCCM, MDT).
• Strong experience with hardware lifecycle management, from procurement to decommissioning.
• Knowledge of Active Directory and basic networking concepts.
• Familiarity with hardware warranty processes.
• Experience with client-facing roles, ensuring high-quality service delivery.

Qualifications / Experience

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in desktop hardware support and maintenance.
• Strong knowledge of operating systems, including Windows and macOS.
• Familiarity with virtualization technologies and endpoint security.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Full UK driving licence