Overview

JOB – Graduate Technical Support Engineer

LOCATION – Brightlingsea

TERM – Permanent

SALARY – £25,000 to £32,000 per annum (plus benefits)

My client is a leading engineering and technology company supplying products into a range of industries. They are looking to take on a Graduate Technical Support Engineer to join their team in Brightlingsea.

Qualifications

• A degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
• Strong technical problem-solving and analytical skills
• Good communication skills, both written and verbal, for dealing with customers and internal teams
• Proficiency with Microsoft Office and ideally some experience with CAD or ERP systems
• A willingness to learn and develop within a technical support environment
• Ability to work both independently and as part of a team
• Customer-focused attitude with good organisational skills

Responsibilities

• Providing technical support to customers on the company’s products and systems
• Assisting with fault diagnosis, troubleshooting, and technical queries
• Working closely with the engineering and production teams to resolve issues
• Preparing technical documentation, reports, and manuals
• Supporting product testing and validation activities
• Ensuring all technical support activities are logged and tracked
• Gaining hands-on product knowledge and training to develop into a key technical expert

If you are interested in this position, please apply with an up-to-date CV as soon as possible, along with your availability and salary expectations.