Overview

Information Technology Engineer role at Langham Hall. We seek an IT Engineer with expertise in Microsoft 365, Entra ID, and a strong understanding of network and firewall architectures. This role supports and maintains our global IT infrastructure, ensuring performance, security, and scalability, while contributing to project initiatives aligned with our strategic goals.

Role Summary

In this role, you will provide day-to-day operational support for our Microsoft 365, Entra ID, Intune, Microsoft Defender, and network environments, ensuring reliable services across our global offices. You will contribute to IT projects, upgrades, and enhancements, ensuring our IT infrastructure operates smoothly, securely, and in alignment with business needs, enabling seamless communication and collaboration globally.

Key Responsibilities

• Provide day-to-day support and administration for Microsoft 365, Entra ID, Intune, and Microsoft Defender services across all global offices.
• Maintain and optimise Microsoft 365 and Entra ID solutions to meet security, performance, and scalability requirements.
• Manage onboarding, configuration, and lifecycle management of devices in Intune, ensuring security policy compliance and operational standards.
• Administer and manage Microsoft Defender, ensuring protection policies are implemented, monitored, and maintained across all devices and environments.
• Administer and maintain the Azure-hosted environment, focusing on efficiency, security, and functionality.
• Manage and support Active Directory and Entra ID for effective identity and access management across a hybrid infrastructure.
• Maintain, support, and enhance network and firewall architectures (e.g., Fortinet switches and firewalls), applying best practices to safeguard systems and optimise performance.
• Proactively monitor IT systems, identify and resolve issues to minimise downtime and disruption.
• Contribute to IT infrastructure improvement projects, working with project teams to deliver enhancements.
• Provide guidance and support to global office IT teams, ensuring consistent service delivery and compliance with IT policies and standards.

Qualifications

• Information Technology qualifications or related field, with significant experience in IT infrastructure support focusing on Microsoft 365, Entra ID, Intune, Microsoft Defender, and Fortinet networking.
• Proven track record in operational IT support within Microsoft 365, Entra ID, Intune, and Defender environments.
• Hands-on experience with Fortinet switches and firewalls, including configuration, administration, and troubleshooting.
• Ability to work independently and collaboratively across multiple global offices, with initiative to manage both support tasks and project contributions.
• Strong analytical and problem-solving skills, capable of addressing technical challenges and driving practical solutions.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology