OverviewIT Support & Infrastructure Recruitment Specialist | Candour SolutionsWork Pattern: On-siteA well-established technology company is seeking a Junior IT Support Engineer to join their growing team. Known for outstanding service and technical expertise, this business offers a stable environment with real opportunities for career growth.This role is perfect for someone who has recently finished an IT apprenticeship or is working in a 1st Line Support capacity and is eager to develop their skills further. You will be the first point of contact for clients needing support, helping resolve technical issues across both software and hardware, while maintaining excellent customer care standards.ResponsibilitiesProvide first-line support for a variety of IT issuesHelp install and configure software and hardware solutionsDiagnose and fix problems quickly and effectivelyRecord and manage support requests using an internal ticketing systemPass on more complex cases to senior team members when necessaryKeep detailed logs of support activitiesCreate and maintain helpful documentation and guidesQualifications & SkillsRecent IT apprenticeship graduate or someone with 1st Line Support experienceExcellent verbal and written communication skillsFamiliarity with Office 365, Windows Server, and basic networkingFull UK driving licence and own vehicle (essential for the role)Passion for IT and enthusiasm to build a long-term careerMonthly prizesIf you’re ready to grow your IT career in a supportive, forward-thinking environment, I’d love to hear from you. #J-18808-Ljbffr