Key Account Manager Birmingham Salary: Up to £47,000 per annum Hours: Full-time, 8:30 AM – 5:00 PM, Monday to Friday

About the Role

Our client, is looking for a Key Account Manager to manage and nurture strategic customer relationships. In this role, you will be responsible for driving growth through existing accounts, ensuring the highest level of client satisfaction, and identifying opportunities for service and revenue expansion.

This is an excellent opportunity for an individual with a proven track record in customer account management, preferably in logistics or 3PL sectors. You will be responsible for overseeing the financial and operational aspects of client accounts, working closely with internal teams, and ensuring seamless service delivery.

Key Responsibilities

Client Ownership: Manage key client accounts with full accountability for their P&L, ensuring pricing and profitability align with business targets. Service Delivery Management: Monitor key performance indicators (KPIs), service level agreements (SLAs), and client satisfaction, ensuring high standards are maintained and areas for improvement are identified. Business Reviews: Prepare for and lead regular business review meetings with clients, discussing performance, feedback, and future plans for continued growth. Growth Strategy: Identify and implement strategic initiatives to expand client accounts by identifying new opportunities and providing ...