Interim L1 Support Engineer - Laptop Re-Imaging Project

Contract: 1 Month Initial (with possible extension)

Positions: 9 Engineers

Start Date: 27/10/2025

Location: Aberdeen, fully on-site

Overview

We are seeking nine Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication.

Key Responsibilities

Re-image laptops using approved corporate build processes. Verify successful deployment of Windows and core applications. Provide deskside support for post-imaging login, configuration, and access issues. Troubleshoot and resolve hardware/software issues. Escalate unresolved incidents to L2 teams as required. Accurately log work and resolutions in the ticketing system. Deliver professional customer service to minimise downtime for users.

Skills & Experience Required

Previous experience in L1 / Desktop / Deskside / Field Support roles. Familiarity with Windows 10/11, Office 365, Active Directory. Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar). Strong customer service and communication skills. Ability to work independently and as part of a team...