Overview

Interim L1 Support Engineer - Laptop Re-Imaging Project. Contract: 1 Month Initial (with possible extension). Positions: 9 Engineers. Start Date: 27/10/2025. Location: Aberdeen, fully on-site.

Responsibilities

• Re-image laptops using approved corporate build processes.
• Verify successful deployment of Windows and core applications.
• Provide deskside support for post-imaging login, configuration, and access issues.
• Troubleshoot and resolve hardware/software issues.
• Escalate unresolved incidents to L2 teams as required.
• Accurately log work and resolutions in the ticketing system.
• Deliver professional customer service to minimise downtime for users.

Qualifications

• Previous experience in L1 / Desktop / Deskside / Field Support roles.
• Familiarity with Windows 10/11, Office 365, Active Directory.
• Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar).
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.