Lead Service Engineer - Fire & Security Systems

Location: Birmingham & Midlands Region Employment Type: Full-Time, Permanent Salary: £42,000 + Overtime + Company Benefits Company Vehicle Provided Are you an experienced Service Engineer ready to step into a Lead role? This is a fantastic opportunity to join a growing, team-oriented fire and security business that values professionalism, development, and a strong culture.

About the Role

As a Lead Service Engineer, you will be responsible for delivering planned maintenance, reactive callouts, and remedial works across a diverse customer base. You'll ensure compliance with British Standards and current legislation, while mentoring junior engineers and supporting the wider engineering team.

Key Responsibilities

Carry out service visits, fault finding, and remedial works across fire and security systems. Communicate effectively with customers regarding service outcomes and next steps. Maintain van stock to maximise first-time fix rates. Identify non-conformances and report recommendations for quotations. Respond to emergency calls within agreed timeframes. Support and supervise junior engineers when required. Complete all documentation accurately and in line with company standards.

Requirements

Proven experience in fire and security service engineering. Strong knowledge of British Standards (e.g. BS5839, SP203) and SSAIB regulations. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Ability to work independently and as part of a team. Full UK manual driving licence (maximum 6 points).

Benefits

£42,000 base salary plus paid overtime and standby fees. Company van (private use permitted) and fuel card. Company phone and PPE provided. Enhanced DBS check covered. 22 days holiday plus bank holidays (rising to 30 days with service). Healthcare cashback scheme (optional). Structured training and development plan (including GENT integration training). Monthly engineer breakfast meetings. Christmas party with hotel accommodation.

Working Hours

Monday to Friday: 08:30 - 17:00 Overtime available (evenings, weekends, bank holidays) at enhanced rates