Overview

Shared Application Services (SAS) is a dynamic and rapidly expanding area within the Home Office, focused on strengthening capabilities in application development and support. SAS embraces cutting-edge technologies and continuously evolves to stay ahead of emerging trends. As part of the DDaT’s innovative SAS Level 2 (L2) Support Team, you will contribute to real-time monitoring of the Home Office’s core technology, infrastructure, applications, and services. The team provides a unified operational view of the technical estate and ensures robust 24/7/365 support and recovery. You will help deliver a forward-thinking approach to technical estate management, leveraging the latest technologies, methodologies, and service management best practices. The team is committed to developing intelligent solutions for real-time monitoring, automation, and service industrialisation. Each area of responsibility presents unique challenges and opportunities where AI and automation can drive significant efficiency gains and enhance outcomes for both the public and colleagues.

Role

A Lead Infrastructure Engineer assumes responsibility for coordinating with third party provision of infrastructure services and the provision of expertise to deliver architectural solutions for infrastructure services throughout the service lifecycle. You will oversee programmes and projects and work with Technical Architects to translate the architectural designs into operational systems and support technical architects. You will lead and direct infrastructure teams in building, managing, transitioning, supporting and maintaining solutions according to departmental policy and foster open feedback and continuous learning with service support to ensure continuous improvement. You are responsible for overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks.

Tools and Technologies

Tools and Technologies we use: We are keen for Engineers to continue learning new technologies, we have a large range in the Home Office including: Azure, AWS, Kubernetes, Azure, Jenkins, Docker, Ansible, Terraform, Zabbix, Prometheus, CloudWatch, Dynatrace, Kibana, Grafana, Confluence, Jira, Slack, Nagios, Gov Notify, VPNs, ServiceNow

What you will do

Your main day to day responsibilities will be:

• Leading teams and departments in the implementation, administration and support of infrastructure solutions and services.
• Troubleshooting and identifying problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source.
• Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that practitioners adhere to this. You will manage resources to ensure that the systems integration function works effectively.
• Managing, coaching and mentoring more junior infrastructure engineers.

Working arrangements

Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. This role is not suitable for part-time working due to the nature of the role.

UK residency and security

UK residency and security requirements - You need to have lived in the UK for the past 5 years.