Overview

Job Title: Lead Support Engineer

Location: Kensington (on-site 5 days a week)

Employment Type: Full-Time, Permanent

Start Date: Immediate

An established trading firm in Kensington seeks a hands-on, highly capable Lead Support Engineer to oversee and deliver outstanding technology support across its trading floor operations. This role blends technical leadership with practical problem-solving, ensuring mission-critical systems run smoothly at all times. You will lead a team of engineers based in London and Singapore, serving as the primary technical authority while driving collaboration across regions.

Responsibilities

• Lead and mentor a global support team (London & Singapore), setting priorities, KPIs, and driving collaboration.
• Provide hands-on support across Windows, Office 365, Intune, AD, SQL, Excel, and key trading applications (Flux, risk/PnL).
• Act as subject matter expert for trading floor systems (Cloud 9, CME, TT, ICE), ensuring minimal downtime.
• Drive operational excellence through automation, monitoring (Grafana), process improvements, and cross-team collaboration.
• Communicate effectively with traders, tech leadership, and vendors, delivering clear updates and incident reports.
• Advanced desktop support with deep expertise in Windows OS builds, imaging, Office 365, Active Directory, and Intune.
• Proficient in SQL querying, data extraction, and Excel automation (formulas, macros, pivot tables, external integrations).
• Hands-on cloud experience (AWS/Azure) with infrastructure monitoring and troubleshooting.
• Proven trading floor support expertise, covering systems such as Flux, Cloud 9, CME, TT, and ICE.
• Leadership across global teams with strong stakeholder management, communication, and incident handling skills.
• Collaborative team player with a problem-solving mindset, resilience under pressure, and commitment to continuous learning.
• Bonus skills in Python scripting and automation to improve efficiency and support delivery.

Qualifications & Requirements

• Demonstrated experience leading a global engineering/support team.
• Strong technical skills across Windows, Office 365, AD, SQL, and Excel automation.
• Experience with trading floor systems (e.g., Flux, CME, TT, ICE) and related hardware/software.
• Proven ability to manage incidents, communicate with stakeholders, and drive continuous improvements.
• Cloud experience (AWS or Azure) with monitoring and troubleshooting capabilities.
• Excellent collaboration and communication skills; ability to work with traders and vendors.
• Willingness to work on-site in London and coordinate with colleagues in Singapore.

Additional

Please apply now if this role is of interest.