Opticore IT is currently seeking a NOC Engineer to join our NOC team, supporting managed service clients by resolving faults and planning maintenance. This role involves working with a team of engineers to proactively maintain and reactively fix client networks.

The NOC operates in a fast-paced environment, primarily based 3 days a week at our London HQ, with occasional onsite visits to clients for fault resolution.

Opticore IT is a specialist Network Engineer and Project Management consultancy offering opportunities across various sectors including Finance, Broadcast Media, and Telecommunications.

Responsibilities include:

• Working as a 2nd line Network Support Engineer in our Network Operations Centre.
• Diagnosing and resolving 2nd line issues within SLAs.
• Monitoring ticket queues, multitasking, and prioritising tasks.
• Troubleshooting network problems, identifying root causes, and escalating as needed.
• Collaborating with the 3rd Line team on complex issues.
• Administering and maintaining customer infrastructure through change control.
• Performing RMAs, software upgrades, and patch management across multiple vendors.
• Creating technical documentation, diagrams, and SOPs, maintaining the company's knowledge base.
• Supporting service delivery through reporting.

Candidate requirements:

• Certified CCNA Network Engineer, working towards CCNP.
• At least 2 years of experience in a network support environment.
• Experience administering and upgrading Routers, Switches, and Firewalls.
• Flexibility to participate in on-call rotations, occasional weekend work, and shift patterns from 0700hrs to 2000hrs, Monday to Friday.
• Experience with Palo Alto Firewalls and Cisco Meraki.
• Knowledge of ITIL processes such as Change and Incident Management.

Benefits:

At Opticore IT, we invest in our engineers' growth through training, labs, and courses, all free of charge. We also offer:

• Competitive salary and discretionary bonus.
• 23 days holiday plus bank holidays.
• Private healthcare and dental insurance.
• Pension scheme.
• EV car schemes, workplace nursery, tech schemes, and cycle-to-work programs.
• Team and company social events.
• EMI share scheme.

Diversity and Inclusion:

We are committed to fostering an inclusive, diverse workforce and encourage applications from all backgrounds. Please inform us if you require any adjustments during the application or interview process.