Platform Engineer

Location: Bristol / Remote
Job Type: Full-time

This role is crucial in bridging our technical platform with operational delivery teams, ensuring smooth service operations, supporting customer integrations, and supporting internal teams. Your expertise will enable us to enhance our services and organisational efficiency

Day-to-day of the role:

• Serve as the technical guide for customer integrators, support teams, and partner developers, helping them maximise the platform's potential.
• Maintain operational visibility across our systems, respond to service-level incidents, and drive continuous improvements in our operational processes and tools.
• Manage cloud platforms with a focus on cost efficiency, particularly AWS services.
• Operate and optimise monitoring and alerting systems.
• Handle API integrations, DNS management, and web service configurations.
• Develop automation tools and scripts to streamline operational processes.
• Oversee deployment pipelines and version control systems.
• Conduct incident management processes and post-mortem reviews.

Required Skills & Qualifications:

• Strong experience with cloud platforms, especially AWS, and cost management.
• Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar.
• Deep understanding of API integrations, DNS management, and web service configurations.
• Experience with automation tools and scripting for operational processes.
• Knowledge of deployment pipelines and version control systems.
• Proven track record in technical operations or DevOps roles, preferably in a SaaS environment.
• Strong problem-solving skills with the ability to triage and prioritise issues effectively.
• Experience in creating and maintaining documentation (runbooks, technical guides).
• Understanding of SLA management and operational metrics.
• Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders.