Overview EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com. Role Role Title: Process Engineer BU/Segment: Insurance Location: London, United Kingdom (Flexible hybrid working) Employment Type: Permanent Summary of the Role We are seeking an experienced Process Engineer with strong expertise in casualty insurance operations to lead process optimisation and digital transformation initiatives within our underwriting functions. In this strategic role, you will partner with underwriters and business leaders to streamline processes, enhance compliance, and drive operational excellence across complex liability lines, including general liability, auto liability, and workers compensation. You will take ownership of end-to-end process reviews, design scalable solutions that improve efficiency and accuracy, and champion automation initiatives in collaboration with technology teams. By analysing underwriting data, developing robust process documentation, and ensuring regulatory compliance, you will play a critical role in strengthening our operations and delivering measurable business impact. This position offers the opportunity to work at the intersection of insurance expertise, process improvement, and digital innovation within a global organisation that values collaboration, excellence, and professional growth. Responsibilities

Lead end-to-end process reviews for casualty underwriting, including general liability, auto liability, and workers compensation Identify inefficiencies and design scalable solutions that enhance underwriting speed, accuracy, and compliance Develop and maintain detailed process documentation, SOPs, and workflow diagrams Champion automation and digital initiatives, partnering with IT and business teams to implement tools and platforms Analyze underwriting data to uncover trends, risks, and opportunities for improvement Serve as a liaison between underwriting, compliance, and operations teams to ensure alignment Mentor junior analysts and contribute to knowledge-sharing across the organization Support audit readiness and ensure adherence to internal controls and regulatory standards Present findings and recommendations to senior leadership and underwriting executives

Qualifications

Bachelors degree in Business, Risk Management, Insurance, or related field (Masters preferred) 7+ years of experience in process analysis within casualty insurance or underwriting operations Strong understanding of casualty risk assessment and policy lifecycle Expertise in process modeling tools (e.g., Visio, BPMN) and data analytics (Excel, SQL, Power BI) Proven track record of leading cross-functional process improvement projects Familiarity with underwriting platforms (e.g., Guidewire, Duck Creek) Certifications in Lean Six Sigma, BPM, or similar methodologies highly desirable Exceptional communication, stakeholder management, and presentation skills

What we offer

A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. Employee benefits such as cashback programs and a Cycle Scheme for bikes and cycling accessories. Professional and personal development opportunities, including online courses, seminars, and workshops. Equal Opportunity Employer; EXL values diversity and does not discriminate based on race, religion, colour, national origin, sex, sexual orientation, age, or disability status. Employees are eligible to participate in the Employee Stock Purchase Plan (ESPP). Flexible hybrid working model to support work-life balance and collaboration.

Eligibility To be considered for this role, you must already be eligible to work in the United Kingdom.

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