Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives.

Headquartered in London, we manage $193.3 billion and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index.

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing “firm-wide” end user collaboration tools.

We are looking for a Production Support Engineer with 2-5 years' experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow.

Role Responsibilities

• Providing technical and business support to investment professionals, execution traders and support functions.
• 1st and 2nd level application support for business systems with escalation to software development team, Infrastructure technology teams, end users or third parties as appropriate.
• Incident and Problem management, including input to post-incident reviews and resolution of follow up tasks including ensuring stakeholder communication is delivered in a timely manner and to a high standard.
• Recording and managing issues using Zendesk and following through to successful resolution.
• Identification of recurring issues that require development effort and the escalation and prioritisation of those items.
• Monitor hardware, applications and environmental conditions of our Order Management systems using tools such as OpsGenie & CheckMK (Nagios).
• Manage production releases of our Order Management systems.
• Participate in Disaster Recovery planning, updating run books and DR tests.
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team.
• Writing SQL scripts to resolve user queries, testing and scheduling weeknight or weekend releases.
• Provide on call or out of hours support as the business requires.

Key Competencies

• 2+ years’ experience in providing business and technical application support for a financial services institution.
• Ability to communicate accurately and effectively in both written and verbal form.
• Strong desire to develop and deliver.
• Logical and analytical approach to problem solving.
• Ability to organise and deliver on complex and time sensitive workload.

Advantageous Skills

• Worked with Front Office teams such as Portfolio Managers or Traders.
• Interest in understanding the ways in which people work and how it makes them efficient in their role.
• Ability to quickly gain understanding and expertise in new technologies, systems business processes.
• Familiarity with FIX Protocol.
• Good understanding of the trade lifecycle for FICC and equities.
• Experience writing SQL queries.

We offer flexible working, competitive compensation, a generous holiday allowance, health and other benefits. We are also committed to continuous learning and development via coaching, mentoring, conference attendance and sponsoring academic and professional qualifications.

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.