Overview

Seasonal Customer Security Administrator – Hemingways Marketing Services Ltd

Responsibilities

• Conduct fraudulent security checks on physical and e-gift orders to ensure that the Company’s exposure to fraud is minimised.
• Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.
• Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.
• Authorise, investigate and evidence chargebacks we receive for suspected fraud.
• Improve the company’s fraud detection systems through internal and external research.
• Carry out daily sales/order activities.
• Reporting and logging of daily sales and revenue.
• Dealing with queries both internal and external by liaising with different departments.
• Checking stock within the department by identifying any stock that is low and amending sites and systems as required.
• Reporting using a variety of bespoke and standard systems.
• Carry out other reasonable duties as required by the employer or Line Manager.

Requirements

• Fraud prevention training is desirable.
• GCSE’s in English and Maths at or above grade C/4 or equivalent.
• Project management training is desirable.
• Previous Administration or Customer Service role.
• System and process review improvement.
• Data inputting/reporting.
• Working in a fraud checking environment is desirable.
• Strong computer skills - Microsoft applications and bespoke systems.
• Excellent communications skills - both verbal and written.
• Strong organisational and time management skills.
• Strong reporting and analytical skills - interpret and present data effectively.
• Meticulous attention to detail.
• Innovative.
• Hard working and committed to the company goals.
• A positive and enthusiastic attitude.
• Able to rise to a challenge at busy times.

Working Hours

37.5 hours per week Full time - Day/Evening working and some weekend working.

Seniority level

Entry level

Employment type

Full-time

Job function

• Information Technology

Industries

• Retail