OverviewSeasonal Customer Security Administrator – Hemingways Marketing Services LtdResponsibilitiesConduct fraudulent security checks on physical and e-gift orders to ensure that the Company’s exposure to fraud is minimised.Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.Authorise, investigate and evidence chargebacks we receive for suspected fraud.Improve the company’s fraud detection systems through internal and external research.Carry out daily sales/order activities.Reporting and logging of daily sales and revenue.Dealing with queries both internal and external by liaising with different departments.Checking stock within the department by identifying any stock that is low and amending sites and systems as required.Reporting using a variety of bespoke and standard systems.Carry out other reasonable duties as required by the employer or Line Manager.RequirementsFraud prevention training is desirable.GCSE’s in English and Maths at or above grade C/4 or equivalent.Project management training is desirable.Previous Administration or Customer Service role.System and process review improvement.Data inputting/reporting.Working in a fraud checking environment is desirable.Strong computer skills - Microsoft applications and bespoke systems.Excellent communications skills - both verbal and written.Strong organisational and time management skills.Strong reporting and analytical skills - interpret and present data effectively.Meticulous attention to detail.Innovative.Hard working and committed to the company goals.A positive and enthusiastic attitude.Able to rise to a challenge at busy times.Working Hours37.5 hours per week Full time - Day/Evening working and some weekend working.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetail #J-18808-Ljbffr