Security Systems Engineer

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Job description

Location: Lurgan

Salary: £30,000 per annum
Hours: Full-time
Shift Pattern: 4 on / 4 off (two days followed by two nights - 6am-6pm / 6pm-6am)

What's in it for you:

When you join Mitie, you become part of a team that values expertise, collaboration, and career growth. Our market-leading benefits package includes:

  • Virtual GP access for you and your household
  • Salary Finance scheme - access up to 50% of earned pay before payday
  • Flexible benefits platform (Choices) to purchase additional holidays, insurance, or tech
  • High street discounts via the MiDeals platform
  • Cycle-to-work scheme
  • Life cover up to 4x your salary
  • Enhanced pension contributions
  • Save-as-you-earn and Mitie Matching Share Plan (with potential free shares)
  • Recognition through our Mitie Stars awards, with monthly prizes and a £10,000 annual top prize
  • Comprehensive training and development opportunities
  • We will consider flexible working requests from day one of employment.

    • About the Role

    We're recruiting for a Security Systems Technical Support Engineer to join the MiTec team based in Lurgan. This role provides critical support to customers and field engineers, helping to resolve issues remotely and ensure the efficient operation of fire and security systems. You'll work alongside our Customer Services and Scheduling departments, reducing the number of calls requiring field attendance through remote diagnostics and expert advice.

    Key Responsibilities

  • Provide technical support to end users and engineers, both internally and externally
  • Deliver first-line support and attempt remote resolution before escalation to field engineers
  • Use remote diagnostic tools to resolve fire and security-related issues
  • Prioritise workload to meet contractual deadlines and service level agreements
  • Provide accurate information to scheduling and customer teams
  • Support the Service Scheduling Team when required
  • Maintain high standards of customer service and communication

    • Essential Requirements

  • Minimum of 3 years' experience across multiple disciplines, including Intruder, CCTV, Access Control, and Fire
  • Excellent telephone manner and customer focus
  • Strong interpersonal and communication skills
  • Ability to prioritise workloads in a fast-paced environment
  • General product knowledge of fire systems
  • Network/IP-based product experience
  • Team player with a proactive attitude

    • Desirable Experience

  • UDL software experience across Galaxy, ATS, and Intruder Alarm Panels
  • Familiarity with Cash4Windows
  • Experience with enterprise-level CCTV systems ( Cathexis)
  • Experience with enterprise-level Access Control systems and remote programming
  • Strong understanding of IP/network infrastructure
    • Apply
    Location:
    Craigavon
    Job Type:
    FullTime

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