We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title: Senior CRM and Power Platform Engineer

We're the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world.

We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. The ideal candidate will be skilled in leveraging the Power Apps Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs.

Qualifications:

• Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background experience in Dynamics 365 customer service and sales functionality, customizations and administration.
• Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required.
• Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components.
• Enterprise Focus: Demonstrated experience in deployment, administration and support within large-scale environments.
• Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.

Required Skill Set:

• Feature knowledge in Power Platform and Dynamics 365 Customer Engagement
• Knowledge in Dynamics 365 modules Customer service, Omnichannel, Sales and Field Service
• Power Apps
• Power Automate
• Power Platform admin center
• Customization
• Administration and Governance experience
• Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).
• Deep understanding of Dataverse, governance strategies, environment planning, and security.

Location: UK, Work at Home, GB

Time Type: Full time

Language Requirements: English

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting